Welcome to our FAQ section, where we’ve compiled answers to common queries to make your experience as seamless as possible.
Shipping times can vary depending on your location and the shipping method selected during checkout. Generally, orders are processed within 6 business days, and standard shipping times range from 5 to 9 days. For more precise information, please refer to the shipping details provided at the time of your order.
We understand that circumstances may arise where a refund is necessary. Our refund policy is designed to accommodate such situations. If you find yourself dissatisfied with your purchase, please review our refund policy on our website for detailed information on eligibility criteria, the refund process, and any associated timelines.
Yes, we provide tracking information for all shipped orders. Once your order has been dispatched, you will receive an email with the relevant tracking details. You can use this information to monitor the progress of your shipment and estimate its arrival.
We sincerely apologize if your order does not arrive in the expected condition. In the event of damaged items or missing components, please reach out to our customer support team as soon as possible. Provide them with the necessary details, including order number and photographic evidence if applicable, so we can promptly address the issue and arrange a suitable resolution.
International shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are beyond our control and are the responsibility of the customer. It’s advisable to check with your local customs office to understand the potential fees associated with international orders, as they vary by location.